Last Updated on 01 July,2023

1. General

1.1. These Terms & Conditions apply to all orders placed online. By placing an order with Nova Bespoke Furnishings Ltd, you agree to abide by these conditions. Please read them carefully and contact our customer service team if you have any questions.

1.2. If you do not wish to comply with these Terms & Conditions, you should not place an order and enter into a contract with Nova Bespoke Furnishings Ltd.

1.3. Please note that these Terms & Conditions do not affect your statutory rights under the Consumer Rights Act 2015, which as a company we would abide by.

2. Orders and Contracts

2.1. By placing an order through our site, you warrant that you can legally enter into binding contracts.

2.2. All orders are subject to acceptance. All details supplied to Nova Bespoke Furnishings Ltd must be valid and accurate. If we accept the order, we will enter into a contract with you.

2.3. If there are any problems with your order, we aim to contact you as soon as possible.

2.4. You should be aware that:

  • All images on the website indicate the product; some items may have slight ticking and colour variations, usually due to different screen resolutions.
  • All sizes are approximate, and any mattress or bed measurements refer to the sleeping surface.
  • Please note that there may be a gap around your mattress and the bed frame - this is by design to help accommodate for bedding and rotating or flipping your mattress.
  • Your mattress size may differ slightly from any stated dimensions due to standard manufacturing tolerances.
  • Our firmness levels are for guidance purposes only.

2.5. Suppliers may modify the product without prior notification as long as it does not affect the integrity of the product.

2.6. If you have difficulty placing an order, please contact us and we  will assist you.

3. Errors

3.1. If any product is displayed with an inaccurate price, we have the right to withdraw and cancel the order before a contract is made.

3.2. If there are any errors in the product information displayed on our website, we will rectify them as soon as possible. Should you receive an item and there is an error with it, please contact us and we will rectify this issue for you.

4. Price and Payment

4.1. Prices displayed on our website are inclusive of VAT. The price you see displayed is the price you pay. The shipping charges, if such exist, are mentioned in our delivery section and displayed at checkout.

4.2. We do not offer any VAT returns or VAT refunds for the United Kingdom; these are only available for Jersey and Guernsey.

4.3. The total price payable for all items ordered and the delivery charge (if any) will be debited from the bank account provided by you when you place the order.

4.4. We can only accept payments from UK-registered bank accounts.

4.5. We accept most major credit/debit cards, including Visa (including Visa Electron and Visa Debit), MasterCard, Maestro, American Express, JCB, MasterPass and Amex, alongside payments made through PayPal.

4.6. When you pay by card, all billing information must match that held by the bank that issued this card. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will be processed once the payment has been authorised and we have accepted the order.

5. Goods

5.1. All products and services are subject to availability and may be withdrawn at any time.

5.2. Any goods we cannot supply will be refunded in full, or you can use the money for an alternative product on our website.

5.3. Any items that are not in stock may have extended delivery dates which are estimated. You can still purchase these products. We will aim to deliver them on the delivery date you choose from the available dates at checkout (these dates will reflect the longer time needed for the product to come back in stock). If the product takes longer than expected to come back in stock, we will aim to notify you as soon as we are made aware of this by the manufacturer. We will do our utmost to deliver the product(s) to you within the estimated delivery dates, but this is not guaranteed.

5.4. When stock arrives of a product, you will receive an email notification sent to you as soon as possible. This will either confirm a date for delivery or arrange a delivery date suited to you.

5.5. We will endeavour to ensure that you will receive goods at the time of delivery that are:

  • Suitable for the purposes your goods were designed and supplied for.
  • Of satisfactory quality.
  • Compliant with any statutory and regulatory requirements that are applicable for selling goods in the United Kingdom.
  • Free from any material defects in material, workmanship and design where possible.

5.6. Please note that our obligations only cover normal home use and do not apply to any natural mattress settlement along with any defect in your goods that have been caused by fair wear and tear, accidental damage, negligence by you, failure to follow instructions regarding caring for the goods, any alteration or repair to the goods that are carried out without prior approval, commercial use or wilful damage.

5.7. In the rare event that goods do not conform to the requirements explained in 5.5, please contact us to inform us of the issue, and we will follow a fair and fast process. You have the following rights in this situation:

Short-Term Right To Reject

You may exercise your right to reject the goods at your absolute discretion if you have reported the issue within 30 days from the date your goods were delivered. In this situation, we will provide a full refund of the price paid.

Right To Repair Or Replacement

If you decide that you do not want to exercise your right to short-term reject, or if it has been more than 30 days since the delivery of the goods, then you may require the goods to either be repaired or replaced free of charge. We will only replace items on a like-for-like basis. If one of these methods is found to be disproportionate to the other, then we will discuss with you to arrange a reasonable resolution.

Right To Discount Or Final Right To Reject

If we are unable to repair or replace your goods, or a previous repair or replacement has been unable to resolve the issue, or we are unable to resolve the issue within a reasonable time, then you may, at your absolute discretion, keep the goods and agree on an appropriate price reduction, or even reject the goods.

9. Faulty Items

9.1. Should a fault develop with your item, we will deal with your complaint as per the Consumer rights act 2015 and Terms and conditions of sale, along with the addition of the manufacturer's guarantee.

All suspected manufacturing faults should be reported to us in writing within 30 days from delivery. If our Manufacturers Guarantee covers the product, we will arrange to send you a replacement of the damaged part(s), or at our sole discretion, we may send a complete replacement. The option to receive a refund for the price of the faulty product may be applicable, dependent on our Manufacturer's Guarantee.

13. Events Outside Our Control

13.1. We are not responsible or liable if we cannot perform our obligations due to events that have been caused outside our reasonable control. Events such as this include, but are not limited to, the following:

  • Strikes, industrial action or lock-outs.
  • Explosion, flood, snow, fire, storm, or other natural disasters.
  • If public or private telecommunications networks are unavailable.
  • Any delays that our suppliers cause.
  • If the form of transport, including aircraft, motor transport, shipping or other forms of public or private transport, is unavailable.

13.2. If a situation occurs with events such as those outlined in 13.1., our obligations are suspended for the period that the events continue. We will also have an extension of time to perform our obligations for the duration of that period.

For more info please contact us at Support@novabespokefurnishings.co.uk